Legal
Effective date: 2 November 2026
Thridify is run by three companies in the same group. Which one you deal with depends on where you are. For a business account, that is the country of the business’s billing address.
The three companies share engineering, hosting and support, and each processes personal data for the others under a written intra-group agreement. In this document “Thridify”, “we” and “us” mean whichever of them you deal with.
These Platform Terms are the agreement between you and Thridify for your use of the Thridify platform. They apply to free and paid accounts, including accounts created through our app for Shopify. “You” means the business or person that opens the account. If you accept these terms for a business, you confirm that you can bind it, and “you” means that business. You must be at least 18.
You accept these terms when you create an account, when you click to accept them, or when you use the Service.
When they apply. These terms take effect on 26 October 2026 for new customers. If you had a Thridify account before that date, they apply to you 30 days after we tell you about them, or when you accept them, if that is earlier. Until then, the terms you agreed to before continue to apply.
Which document wins. The Data Processing Addendum prevails on data protection. Otherwise, an Order Form prevails over these terms, but only for that order. These terms prevail over our website Terms of Use.
We provide the Service under the Plan you choose. The features, limits and prices of each Plan are shown in the Service when you choose or change a Plan, in your Order Form, or, in the Shopify app, on the Shopify billing screen you approve. These terms do not set prices. Free plans and trials can have fewer features and lower limits than paid Plans.
If we agree to provide 3D modelling or other services, your Order Form describes the work, how we deliver it and the price.
We keep improving Thridify, so features change over time. If we remove a feature that is a material part of your paid Plan during a period you have already paid for, we will tell you before we do it, and if you cancel because of it we will refund the Fees for the unused part of that period.
The Service runs on browsers, devices and platforms we do not control, such as Shopify, WooCommerce, web browsers and the AR features of phones. Changes they make can affect how the Service works.
How 3D and AR behave on different devices and platforms is described on our Device compatibility and 3D & AR, platform by platform pages. Those pages are general information, are updated as platforms change, and are not part of these terms.
Give us accurate account and billing details and keep them up to date. Keep your login details and API keys secret, and make sure your Authorised Users follow these terms. You are responsible for what happens in your Account. If you think someone has used it without permission, tell us at once at contact@aapastech.com.
Paying us directly. If you buy a Plan, credits or services from us directly, you pay at checkout through the payment processor shown there (Razorpay in India), in the currency shown there. The processor handles your payment details under its own terms. Your Order Form may set other payment terms, such as payment against an invoice. Each company bills and collects payment from its own customers: Aapastech Private Limited in India, Aapastech OÜ in the European Union and the United Kingdom, and 14818032 Canada Inc. everywhere else.
Shopify Billing. If you use Thridify through our Shopify app, Shopify charges you for the app on your Shopify bill, under Shopify’s terms. You approve each subscription and each one-time charge on Shopify’s billing screen before it applies.
Trials. Some Plans start with a free trial. We tell you how long it lasts before it starts, and we may limit trials to one per customer or store. In the Shopify app, the subscription you approve starts charging when the trial ends unless you cancel before then.
Renewals. Shopify Billing subscriptions renew automatically every 30 days or every year, as shown on Shopify’s billing screen, until you cancel, change Plan or uninstall the app. Plans you buy from us directly run for the period you paid for and renew when you pay for the next period; we do not charge you automatically unless your Order Form says so. If you do not renew, the paid features of your Plan end when the period ends.
Price changes. We may change our prices. A new price applies to you from your next renewal after we have given you at least 30 days’ notice. For Shopify Billing, a new price applies only once you approve it on Shopify.
Taxes. You pay any taxes that apply to the Fees, other than taxes on our income. If you are in India and pay us directly, our prices include GST, and the invoice shows it separately. Elsewhere, the checkout, Order Form or invoice shows whether tax is included or added. Taxes on Shopify Billing charges are handled by Shopify under its terms.
Late payment. If a payment fails or is overdue, we will tell you. If it is still unpaid 14 days later, we may suspend the paid features of your Account until you pay.
Refunds. Fees are not refundable, except where sections 3, 15, 18 or 19 say so or where the law requires a refund. Nothing in these terms takes away a refund right the law gives you. A Shopify Billing charge can only be refunded through Shopify.
You own your content. You own your Customer Content, including the 3D models you upload. These terms do not transfer ownership of it to us.
What you let us do with it. You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, convert and display your Customer Content, and to make the technical versions the Service needs (such as compressed, resized or re-encoded files and thumbnails), only to provide, secure and support the Service for you and to show your experiences where you publish them. The licence ends when the Customer Content is deleted under section 15. Section 12 describes the only other use we make of data from your Account: anonymous statistics.
Publishing. When you publish an experience or share a link, anyone who visits the page or has the link can see it. You choose what to publish.
Models we make for you. If we build 3D models for you under an Order Form, they become your Customer Content once you have paid for them, unless the Order Form says otherwise. We keep ownership of our pre-existing tools and templates, generic components, the materials in our libraries and our general know-how. Where any of them is part of a model we deliver, you may use it as part of that model. The licence in this section lets us host and display the models to provide the Service.
Your promise. You confirm that you have the rights you need in your Customer Content for us to use it as these terms allow, and that it follows section 8.
Our rights. We and our licensors own the Service, including the software, the viewer, our own materials and templates, and the Thridify name and logo. While your Account is open you may use the Service for your business under these terms. We keep every right we do not expressly give you. If you send us suggestions, we may use them freely.
If you publish materials to the Thridify Public Material Library, or use materials from it, the Public Material Contribution Agreement and Public Material Licence also apply. For those materials, that agreement prevails over these terms.
You are responsible for everything you upload, publish or host through Thridify, including content your own visitors or staff add. You must not use Thridify, and must not let anyone use your account or site, to host, display, upload, change, publish, send, store or share anything that:
What we can do. If you break these rules, our privacy policy or these terms, we can suspend or end your access immediately, and remove or disable access to the content, or both. If the content breaks the law, you may face penalties under the Information Technology Act, 2000 and other laws. If the breach is an offence that the law requires us to report, for example under the Bharatiya Nagarik Suraksha Sanhita, 2023 or the Protection of Children from Sexual Offences Act, 2012, we will report it to the authorities. We remind all users of these rules at least once every three months.
Some Thridify features create or change images, video or audio with AI. You must not use them to make anything unlawful, including realistic fakes of real people or events. Misusing them can lead to penalties under the Information Technology Act, 2000, the Bharatiya Nyaya Sanhita, 2023, the Protection of Children from Sexual Offences Act, 2012, the Representation of the People Act, 1951, the Indecent Representation of Women (Prohibition) Act, 1986, the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 and the Immoral Traffic (Prevention) Act, 1956. If you misuse them we may remove the content at once, suspend or close your account (keeping the evidence), tell a victim who complains who you are where the law allows, and report offences to the authorities. Do not remove labels or metadata that mark content as AI-generated.
You must not, and must not let anyone else:
Your account data. For personal data about you and your Authorised Users, such as names, email addresses and billing records, we act as controller and, for people in India, as data fiduciary. Our Privacy Policy explains how we handle it.
Shopper Data. For Shopper Data, you are the controller (the data fiduciary, for people in India) and we process it for you as your processor. Our Data Processing Addendum applies and forms part of these terms. For data we receive through our Shopify app, the Thridify for Shopify Data Processing Addendum and the app privacy policy apply instead.
Your part. You decide what Shopper Data the Service collects for you, for example by turning on lead forms. You must have a lawful basis for it, tell your shoppers about it in your own privacy notice, and get any consent the law requires.
We may combine data from the operation of the Thridify platform, including how shoppers use 3D and AR on your products, with the same kind of data from other customers to produce statistics. We use these statistics to run, secure and improve Thridify, and to publish benchmarks and industry reports, which we may share with others. We, YOM (our analytics service) and the service providers that process data for us follow these rules:
If you would rather your data were left out of benchmarks, email contact@aapastech.com and we will leave it out of future ones.
Each of us may receive the other’s confidential information: anything marked confidential, or that a reasonable person would see as confidential, such as non-public product plans, commercial terms, unpublished Customer Content and security details. The party that receives it will use it only to perform or benefit from these terms, share it only with its staff, group companies, contractors and professional advisers who need it and are bound by confidentiality duties at least as strict as these, and protect it with at least reasonable care.
This does not cover information that is or becomes public through no fault of the receiving party, that it already knew or developed on its own, or that it received lawfully from someone else without a duty of confidence. A party may disclose confidential information when the law, a court or a regulator requires it, after telling the other party if the law allows. These duties last while you have an Account and for 3 years after it ends, and for trade secrets as long as they stay secret.
We may suspend all or part of the Service for you, or remove or disable access to specific content, if:
We will limit a suspension to what is needed, tell you why (unless the law stops us or there is an urgent risk), and restore the Service once the reason has gone. For complaints about content we follow the timelines on our Grievance Officer page.
You can cancel at any time. For a Plan you buy from us directly, stop renewing it or close your Account; your Plan runs to the end of the period you paid for. In the Shopify app, cancel or change your Plan in the app, or uninstall the app.
For breach. Either of us may end these terms by notice if the other seriously breaches them and does not fix the breach within 30 days of being told about it. We may end them at once for a serious or repeated breach of section 8 or 9, or where the law requires it.
If we stop. We may also end these terms, or stop offering the Service, by giving you at least 90 days’ notice. If we do, we will refund prepaid Fees for the unused period.
Your data when your Account ends. For 30 days after your Account ends, you can ask us for a copy of your Customer Content, and we will send it in the formats we hold it in. After that we delete your Customer Content and Shopper Data from our systems. We keep only what the law requires: invoices and tax records for 8 years, and security logs for 180 days under Indian cyber security rules (we are extending this to every system by 31 December 2026). From 13 May 2027 Indian law will also require us to keep personal data, related traffic data and processing logs for one year from processing. From then, when we delete your data from our systems we will keep a sealed copy for the rest of that year, which nobody uses except to meet that legal duty, and then destroy it. Copies in backups stay protected by these terms until they are deleted. If you uninstall our Shopify app, our app privacy policy explains what is deleted and when.
Sections 6, 12, 13, 15, 16, 17, 18, 20 and 23, and any unpaid Fees, survive the end of these terms.
We will provide the Service with reasonable skill and care. You confirm that you have the rights and permissions you need for your Customer Content and for the Shopper Data you ask us to process.
Apart from that, and to the extent the law allows, the Service is provided “as is” and “as available”. We do not promise that it will be uninterrupted or error-free, that it will produce particular sales or conversion results, or that every device or browser will support 3D or AR. Nothing in these terms takes away rights you have under consumer protection or other law that cannot be excluded.
Each party’s total liability under these terms is limited to the fees you paid in the 12 months before the event giving rise to the claim. For breaches of data protection or confidentiality obligations the limit is three times that amount. These limits do not apply to fraud, wilful misconduct, your obligation to pay fees, or your responsibility for your own content and for personal data you had no right to give us. Neither party is liable for indirect or consequential loss, or for lost profits, except in case of fraud. Nothing in these terms limits liability that the law does not allow to be limited.
If you use Thridify through the Shopify app, the limits in our Shopify Data Processing Addendum apply to data protection claims.
From you. You will defend us against any third-party claim, and pay the amounts finally awarded or agreed in settlement, arising from your Customer Content, your breach of section 8, 9 or 10, or Shopper Data you collected, or asked us to process, without a lawful basis or a consent the law requires.
From us. We will defend you against any third-party claim that the Service, as we provide it, infringes that party’s intellectual property rights, and pay the amounts finally awarded or agreed in settlement. This does not cover claims caused by your Customer Content, by third-party products, or by changes or combinations we did not make. If such a claim is made or likely, we may change the Service so it no longer infringes, get you the right to keep using it, or end the affected part and refund prepaid Fees for the unused period.
How claims are handled. The party asking for protection must tell the other promptly, let it control the defence and settlement, and help reasonably at the other’s cost. No settlement may admit fault for, or impose duties on, the protected party without its consent.
We may change these terms. If a change matters to you, we will tell you by email or in the product at least 30 days before it takes effect, unless the change is required by law sooner. Using Thridify after a change takes effect means you accept it. If you do not agree, you can cancel before that date and we will refund any prepaid fees for the unused period.
Customers in India (your contract is with Aapastech Private Limited). These terms are governed by the laws of India. Any dispute arising out of or in connection with them will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by agreement between us or, if we cannot agree, under that Act. The seat of arbitration is New Delhi and the language is English. Subject to that, the courts at Delhi have exclusive jurisdiction, including for interim relief.
Customers in the European Union and the United Kingdom (your contract is with Aapastech OÜ). Estonian law governs these terms and the Harju County Court in Tallinn has jurisdiction, but you keep any protection that the mandatory law of the country where you live gives consumers.
Customers everywhere else (your contract is with 14818032 Canada Inc.). These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction.
This does not affect any mandatory consumer or data protection rights you have under the law of the place where you live.
We send notices by email to the address on your Account or through the Service. Send notices to us at contact@aapastech.com. Notices to Aapastech Private Limited can also go by post to its registered office at 8/3, 2nd Floor, Roop Nagar, Delhi 110007, India. Notices to Aapastech OÜ can go by post to Tornimäe tn 3 // 5 // 7, 10145 Tallinn, Estonia. An email notice counts as received on the next working day after it is sent.
If you have a complaint about Thridify, about content we host, or about how we handle personal data, contact our Grievance Officer, Shikha Gupta, at contact@aapastech.com. Our Grievance Officer page explains the process and how quickly we respond.
